Question 1

What is Care Companion PRO?

Accepted Answer

Care Companion PRO is a caregiving coordination platform that helps families organize care for aging loved ones. It provides tools for shared care tasks, calendars, care notes, reminders, family coordination, document organization, and AI-assisted caregiving support.

Question 2

Who is Care Companion PRO for?

Accepted Answer

Care Companion PRO is designed for family caregivers, adult children, spouses, relatives, friends, and trusted helpers who are coordinating care for an aging loved one. It may also be useful for families supporting someone with mobility challenges, memory concerns, chronic care needs, or daily living support needs.

Question 3

What can I do with Care Companion PRO?

Accepted Answer

Care Companion PRO helps users create a loved one profile, add care tasks and reminders, track appointments, invite family members, share care notes, organize important documents, and use AI-assisted tools to create checklists, summaries, and family updates.

Question 4

What makes Care Companion PRO different?

Accepted Answer

Care Companion PRO focuses on helping families coordinate caregiving in one place. Instead of relying on scattered texts, paper notes, separate calendars, and memory, families can use one shared care hub with tasks, notes, schedules, reminders, and AI-assisted support.

Question 5

What is the Family Coordination Hub?

Accepted Answer

The Family Coordination Hub is the central area where families can manage caregiving responsibilities together. It allows users to assign tasks, view the care calendar, post notes, invite family members, manage roles, and see what needs attention.

Question 6

Can I invite other family members?

Accepted Answer

Yes. Care Companion PRO allows users to invite trusted family members, friends, or caregivers to help coordinate care.

Question 7

Can different family members have different access levels?

Accepted Answer

Yes. Care Companion PRO is designed to support role-based access. A primary caregiver can manage the loved one profile and invite others with appropriate permissions. Some users may have full access, while others may only see assigned tasks or limited updates.

Question 8

Can professional caregivers use Care Companion PRO?

Accepted Answer

Care Companion PRO may be used by paid caregivers if invited by the primary caregiver and given appropriate permissions. Professional caregivers should follow their employer's policies, licensing requirements, privacy obligations, and documentation rules.

Question 9

What does the AI Assistant do?

Accepted Answer

The Care Companion PRO AI Assistant can help caregivers with general organization and communication tasks, such as creating daily care checklists, drafting family update messages, summarizing care notes, suggesting general questions to ask a healthcare provider, helping organize tasks and appointments, and providing general caregiving education and support.

Question 10

Can the AI Assistant help me decide what medical care my loved one needs?

Accepted Answer

No. The AI Assistant is not a doctor and does not make medical decisions. It can help organize information and suggest general questions users may want to discuss with a licensed healthcare provider.

Question 11

Does the AI Assistant provide medical advice?

Accepted Answer

No. The AI Assistant does not provide medical advice, diagnosis, treatment, clinical decision-making, or emergency guidance.

Question 12

Does Care Companion PRO provide medical advice?

Accepted Answer

No. Care Companion PRO does not provide medical advice, diagnosis, treatment, clinical decision-making, or emergency services. The platform is designed to help families organize care and communicate more effectively. For medical concerns, users should contact a licensed healthcare provider. For emergencies, call 911 or the local emergency number.

Question 13

Is Care Companion PRO a replacement for a doctor, nurse, or caregiver?

Accepted Answer

No. Care Companion PRO is not a replacement for professional healthcare providers, licensed caregivers, home health agencies, or emergency services. It is a support tool that helps families manage caregiving information, reminders, tasks, and communication.

Question 14

Can I use Care Companion PRO for emergencies?

Accepted Answer

No. Care Companion PRO should not be used for emergencies. It is not an emergency response system and does not monitor users in real time. In an emergency, call 911 or your local emergency number immediately.

Question 15

Does Care Companion PRO monitor my loved one?

Accepted Answer

Care Companion PRO is primarily a caregiving coordination and organization platform. It does not replace medical monitoring, emergency alert systems, fall detection devices, or professional supervision. Any monitoring features should be considered supportive only and not relied upon for emergencies.

Question 16

Can I track medications in Care Companion PRO?

Accepted Answer

Care Companion PRO can help users create medication reminders and organize medication-related tasks. However, it does not prescribe medications, verify dosages, provide medication instructions, or replace guidance from a doctor, pharmacist, or licensed healthcare provider.

Question 17

Can I store documents in Care Companion PRO?

Accepted Answer

Depending on the plan, Care Companion PRO may allow document organization or uploads. Documents may include care instructions, appointment notes, household information, or other caregiving-related files. Users should avoid uploading highly sensitive documents unless they are comfortable storing them in the platform.

Question 18

What kind of information should I avoid entering?

Accepted Answer

Users should avoid entering highly sensitive information unless necessary. Do not use Care Companion PRO to store emergency-only information, full medical records, Social Security numbers, insurance claim details, financial account information, passwords, or information that should only be shared directly with licensed healthcare providers.

Question 19

Is my information private?

Accepted Answer

Care Companion PRO is designed with privacy and security in mind. Users should only invite trusted people to a care team and should be careful when entering sensitive information. Access to care information should be controlled through user roles and permissions.

Question 20

Is Care Companion PRO HIPAA compliant?

Accepted Answer

Care Companion PRO is designed with privacy and security in mind, but users should not assume it is HIPAA compliant unless that status is specifically confirmed in writing. Care Companion PRO is intended for family caregiving coordination and does not replace professional healthcare systems or medical record platforms.

Question 21

How do I delete my account?

Accepted Answer

Users should be able to request account deletion through account settings or by contacting support. Account deletion may remove access to care information associated with the account, subject to legal, billing, or security requirements.

Question 22

What is included in the Free plan?

Accepted Answer

The Free plan is designed to help users try Care Companion PRO. It may include one loved one profile, limited care tasks, limited care notes, one invited family member, and a small number of AI questions per month.

Question 23

What is included in the Family plan?

Accepted Answer

The Family plan is designed for most caregiving households. It may include one loved one profile, unlimited tasks, a shared calendar, care notes, up to five invited family members, medication reminders, weekly care summaries, and expanded AI assistance.

Question 24

What is included in the Family Plus plan?

Accepted Answer

The Family Plus plan is designed for more complex caregiving situations. It may include multiple loved one profiles, unlimited family members, advanced AI summaries, document storage, advanced permissions, care history export, and higher AI usage limits.

Question 25

Can I cancel my subscription?

Accepted Answer

Yes. Users can manage or cancel their subscription through the billing section of their account. Access may continue until the end of the current billing period depending on the subscription terms.

Question 26

Do you offer refunds?

Accepted Answer

Refund availability may depend on the billing terms shown at checkout. Users should review the subscription and cancellation policy before purchasing.

Question 27

What should I do first after signing up?

Accepted Answer

After signing up, start by creating a loved one profile, adding the first care task, adding an upcoming appointment, inviting a trusted family member, and asking the AI Assistant to create a daily care checklist.

Question 28

Is Care Companion PRO available on mobile?

Accepted Answer

Care Companion PRO is designed to be mobile-friendly so caregivers can access care information from a phone, tablet, or computer. App availability may depend on the current product version.

Question 29

How do I contact support?

Accepted Answer

Users can contact Care Companion PRO through the website contact form or support page. For medical concerns, users should contact a licensed healthcare provider. For emergencies, call 911.

Frequently Asked Questions

About Care Companion PRO

Family Coordination

AI Assistant

Medical and Emergency Disclaimer

Medications, Notes, and Documents

Privacy and Security

Plans and Billing

Getting Started

Important Disclaimer

Still have questions?